🧟 Zombie Emporium Return & Refund Policy
At Zombie Emporium, your satisfaction is our priority — even in the afterlife.
Because our products range from physical to digital to handmade, our return policy is tailored by product type.
📦 Physical Items (Coloring Books, Jewelry, Bundles)
- Returns accepted within 14 days of delivery
- Items must be unused and in original condition
- Buyer is responsible for return shipping unless the item is defective
💾 Digital Downloads (e.g., Printable Journals, Coloring Pages)
- All digital product sales are final
- No returns, refunds, or exchanges will be issued for digital items
🎨 Custom or Made-to-Order Products
- Custom, handmade, or personalized items are non-refundable
- If your order arrives damaged, please contact us with a photo of the item
🔁 How to Request a Return:
- Email us at support@zombie-emporium.com within 14 days of delivery
- Include your order number and reason for return
- We’ll respond within 2 business days with next steps
💸 Refund Timeline:
Once we receive and inspect your return, refunds will be processed within 5–7 business days to your original payment method.
If you have questions or need support, we’re here to help.
Email: support@zombie-emporium.com